Banking CIO Outlook Magazine, in conjunction with a panel of CEOs, CIOs, VCs, and industry analysts, has put together a list of the ten most promising customer experience solution providers in the industry. The list intends to help financial institutions find innovative technologies that can help them thrive in a digitized banking word. Juntos is honored to be recognized as one of the top 10 customer experience solution providers.
Katie Macc, Co-founder, President and Chief Commercial Officer at Juntos Global, acknowledges the current lackluster digital experience. “Customers are mired in endless loops or simply hit dead-ends during interactions with most chatbots available in the market today,” says Katie. “Digitization has the potential to strengthen customer relationships, but it's largely being used today to weaken them.”
Disrupting the status quo, Juntos has built a chatbot that offers warm, two-way, automated conversations that aid banks to forge trusting, longstanding relationships with their customers. Backed by an extensive content library, the chatbot proactively engages customers through any mobile messaging channel. It provides customers with guidance, tips, and key account information on their mobile devices that keeps them motivated to use the bank account. “Message fatigue is a critical consideration in most marketing campaigns. In contrast, we’ve found that with well designed conversations engagement increases over time instead of decreasing,” informs Katie. “Juntos brings the warmth of a relationship manager to the scale of millions.”