News & Resources

 

Focus on Customer Journeys, not Touchpoints

 

It’s All About Trust

Trust is at the center of every relationship. Whether it be a marriage, friendship, or relationship between a customer and her bank, trust is the foundation that everything else is built upon....

Juntos Publishes White Paper with AccessBank and Zoona

  Juntos has released a White Paper about building digital relationships in financial services. Authored in partnership with AccessBank Tanzania and Zoona Zambia, with support from the Bill &...

Juntos Recognized as a Top 100 Fintech Company Promoting Financial Inclusion

The International Finance Corporation (IFC), a sister organization of the World Bank, has co-authored a report with the Stanford Graduate School of Business (GSB) and CreditEase focused on financial...

Emilia, Bancolombia's Financial Advice Chatbot Inspired by Juntos

In a recent article published by Bancolombia, the bank highlights our partnership to offer warm, informative, and personalized conversations to Ahorro a la Mano customers. Mauricio Múnera, Director...

What Is Lost in a Digital Financial World — And How to Get It Back

Written by Elisabeth Rhyne, Managing Director, Center for Financial Inclusion at Accion. This is a re-post from CFI’s blog.  A lot happens in even the simplest meeting between two people....

Texting People Out of Poverty

Written by Laura Shin

REPORT: Unlocking the Promise of (Big) Data to Promote Financial Inclusion

"Real innovation sits where it looks the least glamorous and is the most painful." - Ben Knelman, CEO of Juntos  

Juntos Featured in The Guardian

In an article in The Guardian titled "The unbanked: stop catering for the middle classes and open up to the world," Chris Walker, principal data scientist and economist at Juntos, writes:

User-experience Design: The Link Between Design and Engineering

Things are always moving forward at Juntos. From our earliest attempts at creating our messages, the focus has been on iterative design based on feedback from our users . Although this philosophy...

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